BUILT FOR HVAC OWNERS
Your Techs Are Your Reputation. Train Them Like It.
Stop losing revenue to callbacks, poor diagnostics, and undertrained technicians. Get a fully branded training portal — loaded with courses, SOPs, and your company culture — live in 5 days.
✓ No contracts ✓ Cancel anytime ✓ Unlimited techs on Growth & Pro Plans ✓ Setup in 5 days
Trusted by HVAC companies across the U.S.
THE REAL COST OF UNDERTRAINED TECHS
Every Callback Is a Billboard for the Wrong Thing.
When techs can't diagnose right the first time, you pay twice — the truck roll, the apology, and the 1-star review. Generic YouTube training doesn't carry your brand. You need a training system that reflects YOU.
Every Callback Is a Billboard for the Wrong Thing.
Every return visit costs $150–$400 in truck, time, and labor — before the apology.
Generic Training Dilutes Your Brand
When techs learn from YouTube or a random trainer, they bring random results to your customers.
High Turnover Resets Everything
When a tech leaves, all that tribal knowledge walks out the door — unless it's built into your system.
MEET YOUR GUIDE
We've Been in the Trenches. We Built This for You.
TrustBuilt was founded by Mike Kendrick — 25+ years in HVAC from ground-up install to service, sales, and technician development.
NATE certified. EPA 608 Universal. Certified NCCER instructor.
This isn't a course someone built over a weekend. This is a system built from real callbacks, real technician failures, and real fixes — packaged into a done-for-you portal that carries your name, your culture, and your standards.
The methodology is simple: techs who can prove their diagnosis don't guess. Techs who don't guess don't get callbacks. Companies that don't get as many callbacks grow in revenue and their teams.
Simple, 3-step process
From Signup to Live Training Access in 5 Days
Step 1
Pick Starter, Growth, or Pro based on team size. No long-term contracts.
Step 2
Complete your onboarding where we put Your logo, your colors, your company name. Your techs will log in and see your company
Step 3
Access to the TrustBuilt course library immediately. 5 lessons per week, designed for field techs who don't have time to sit in a classroom.
Inside the training portal
a peek inside the transformation portal:
Two Flagship Courses + YOUR Company Training Community.
flagship course #1: Diagnostic Mastery
90 days, 5 lessons/week.
Techs learn to prove their diagnosis — not guess.
Stops callbacks.
Builds confidence on the job.
- Systematic refrigerant circuit diagnostics
- Electrical fault-finding without parts-swapping
- Documenting findings to protect you and the customer
- Communicating the diagnosis clearly — in the driveway
flagship course #2: Customer Experience & Sales
90 days, 5 lessons/week.
Techs learn to communicate clearly, present options, and ask for the job — without feeling like a salesperson.
Builds trust.
Closes more work.
- How to own the first 60 seconds at the door
- How to present a repair vs. replacement conversation
- How to ask for the job without pressure
- How to turn a service call into a maintenance agreement
MORE TRAINING AVAILABLE INSIDE:
Callback reduction fundamentals
Onboarding modules (customizable to YOUR Company)
Safety and compliance training
SOPs — your way (Pro / Custom add-on)
HVAC Basics
EPA 608 Prep Course
HVAC Commercial Controls
NEW Content added monthly
INSIDE YOUR PRIVATE COMMUNITY
A Secure, Company-Only Space For Your Techs
Give your HVAC technicians a private, company-only community where every conversation, photo, and lesson stays inside your organization. Techs share real wins, tough losses, and field lessons while leadership guides the discussion and protects your data.
- Share real job photos and lessons safely inside your company
- Capture wins, losses, and feedback in one secure place
- Keep access restricted to your technicians and leaders
- Build a culture of coaching, not blame
Community Features At A Glance
Company-exclusive events and announcements
Go Live streams for real-time job sharing
Record your meetings and store for future onboarding content
Leaderboards to spotlight top technicians
Badges and certificates tied to real behavior
Comments and reactions that stay in your company
What others are saying
Real Results from Real HVAC Techs & Students
SIMPLE, TRANSPARENT PRICING
Choose Your Plan
Setup once. Train forever. Cancel anytime. Content library grows every month.
STARTER
$99 setup fee
$97/month
Best for small shops
Up to 5 technicians
Branded training portal
TrustBuilt course library + Private Community
Self-serve onboarding
GROWTH
$150 setup fee
$297/month
Best for 5-25 techs
Unlimited technicians
Fully branded portal
Complete library + Private Community
Both flagship courses ($497 value each)
Standard onboarding support
PRO
$250 setup fee
$497/month
Built for larger teams
Everything in Growth
1 custom content module per quarter
Quarterly strategy call with Mike
White-glove onboarding
Priority content access
ELITE
$500 setup fee
$997/month
Built for larger teams, more done-for-you services
Everything in Pro
4 ADDITIONAL custom content modules per quarter (5 TOTAL)
Monthly 1-on-1 consulting session with Mike
Quarterly training audit with Mike
Priority support
No contracts. Cancel anytime. Not sure which plan? Email us
FREE TOOL FOR HVAC techs
Not Sure Where Your Training Gaps Are? Start Here.
The Free Diagnostic Loop is an AI powered App your technicians can use TODAY to help them think logically on service calls. Your techs can then email the findings right from the app to their manager. Click the link to start reducing Costly Callbacks:
Frequently Asked Questions
Straight answers to common concerns about the TrustBuilt branded training portal.
Will this actually reduce callbacks and improve my bottom line?
Yes. The portal focuses on real-world diagnostic accuracy, customer communication, and consistent processes. Owners report fewer repeat visits, higher average tickets, and more 5-star reviews once techs work through the courses and apply the checklists in the field.
My techs are busy. Will they actually use the training?
The lessons are short, practical, and built to fit into a busy schedule—often 10–15 minutes a day. You can assign specific courses, track completion, and tie training to incentives or performance reviews so techs stay engaged without losing productive hours.
How hard is it to set up my branded training portal?
Setup is straightforward. After you choose a plan, our team configures your branded portal, adds your logo and company colors, and gives you a clear onboarding guide. Most owners are up and running with their first group of techs in a few days, not weeks or months.
What if my team is not very tech-savvy?
The portal is designed for field techs, not software engineers. If they can use a smartphone, they can use the training. Navigation is simple, logins are easy to access, and support resources are available if anyone gets stuck.
Is this just generic training I could get elsewhere?
No. TrustBuilt focuses on HVAC-specific diagnostic mastery, customer experience, and sales skills that are tied directly to your brand. Your portal carries your name, your standards, and your expectations, so techs feel like they are being developed by your company—not a random course provider.
What if a tech leaves after I invest in their training?
A solid training program actually helps reduce turnover by showing techs a clear growth path. And when someone does leave, your training content stays. New hires plug into the same portal and ramp up faster, so you are not starting from zero every time.
Can I cancel if it is not a good fit for my company?
Yes. Plans are simple and transparent, with no long-term contracts. If it is not the right fit, you can cancel according to the terms on your plan. But most owners stay because they can see the impact on callbacks, reviews, and revenue.
No contracts. Cancel anytime. Not sure which plan? Email us
Subscribe to Receive Emails & Texts from TrustBuilt Training
trustbuilttraining.com | Raleigh, NC | Mike Kendrick
© 2026 TB Training Group LLC. All rights reserved.