About TrustBuilt Training and Mike Kendrick

TrustBuilt Training exists to help HVAC owners reduce callbacks through diagnostic clarity, standard habits, and consistent service-call conversations — without turning techs into salespeople. The focus is simple, steady field performance that protects your time and your name.

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Founder and Director of Education, Mike Kendrick, is a field-experienced HVAC technician, trainer, and educator. He has served in technician development roles inside HVAC companies and in formal training programs. His work centers on making complex systems simple enough to teach, repeat, and trust in the field.

25+ Years in HVAC Service Industry

  • Served in training and technician development roles at Newcomb and Company, Allen Kelly & Company, ARS, and Carolina Commercial Systems (Raleigh, NC)

  • HVAC Craft Instructor at Wake Technical Community College for Workforce Development and HVAC Apprenticeship programs

  • NCCER Certified Instructor

  • NATE and EPA Proctor

  • Curriculum developer focused on diagnostic clarity, callback reduction, and standardizing service-call conversations across residential and commercial HVAC

Every lesson is built to serve owners first: fewer callbacks, more consistent technician decisions, clearer notes, and less daily firefighting. The goal is a company standard your whole team can follow on real calls in homes and businesses.

Terms of Use

TrustBuilt Training provides an online training membership for HVAC companies. Content focuses on diagnostics, in-home and office communication, documentation, and safety awareness for technicians and teams.

Account owners are responsible for managing user access within their company. You decide how, when, and by whom the content is used in your business.

Membership is billed on a monthly subscription. Charges renew each billing period until you cancel. You can cancel any time before the next billing date to stop future charges.

Training materials are for your internal use only. You may not resell, redistribute, or present the content as your own without written permission.

All content is educational. Results may vary by company. TrustBuilt Training does not provide legal, financial, or safety certification advice and does not guarantee performance, revenue, or specific callback reduction.

  • Service is an online, subscription-based training membership for HVAC companies
  • You are responsible for how your team uses the training and applies it in the field
  • Monthly charges continue until you cancel before the next billing date
  • Content is for internal training only and may not be resold or repackaged
  • No guarantees are made about specific business, financial, or performance outcomes

Refund Policy

TrustBuilt Training is a recurring monthly membership. You are billed each month until you cancel. This policy explains how cancellations and billing issues are handled in clear, simple terms.

You can cancel your membership at any time to stop future charges. If you notice a billing error or have a concern, contact support so it can be reviewed and corrected where appropriate.

  • You may cancel your membership at any time using the account or billing link provided, or by contacting support
  • When you cancel, future monthly charges stop as of the next billing date
  • Past charges are generally not refunded, but billing errors will be reviewed and corrected when confirmed
  • If your card is declined or payment fails, access to the training may be paused until billing is updated
  • No specific performance, revenue, or callback-reduction results are promised or guaranteed

Educational content only. Not legal, financial, or safety advice. Follow local codes and manufacturer requirements.